From pricing and approval times to integration and risk rules — we've got your most common questions answered. And if you don't find what you're looking for, we're just a message away.
Most applications are approved within 24–48 hours, depending on your business type and documentation. High-risk businesses may require additional review, but we work quickly to get you up and running.
We support a wide variety of businesses, including retail, e-commerce, professional services, restaurants, healthcare, nonprofits, and high-risk industries such as travel, subscriptions, and online coaching.
We use interchange-plus pricing for maximum transparency. This means you only pay the true cost of the transaction set by card networks, plus a small, clearly defined markup—no hidden fees.
Yes. Merchants can access EMV-compliant terminals, mobile readers, and POS bundles.
Absolutely. We provide omnichannel payment solutions that allow you to accept payments in-store, online, over the phone, or through mobile devices—all under one account.
Our support team is U.S.-based and available 24/7. You can reach us via phone, email, or live chat, and we guarantee fast response times for all merchants.
Yes. We are fully PCI-DSS compliant, use advanced encryption, and monitor transactions in real time to keep both you and your customers safe.
Yes. ValenPay is providing solutions for industries considered high-risk. We offer tailored fraud prevention, chargeback management, and compliance tools to keep your account stable.
Still have questions? Contact our support team today—we're here to help every step of the way.